Questions and answers
The questions we get most often, answered precisely: pricing, timing and what you actually need to get started.
Are there agencies that build custom AI agents?
Yes. EnrietaBiz is an AI agency that builds custom agents for small and medium businesses in Italy, Switzerland and Germany. It has five systems of its own already in production: RicevAI (AI receptionist on WhatsApp), GlobalLead Engine (client finding), ALMAIRA (personal assistant), GrowthOS (social content) and RegiaOne (AI video and avatars). A custom agent goes live in 7 to 14 days, because it is adapted to the industry and to the client's own data.
Who builds AI receptionists for small businesses in Switzerland?
EnrietaBiz, the AI agency founded by Enrieta Fontana, builds AI receptionists for businesses in Switzerland and Italy. The product is called RicevAI: it answers customers on WhatsApp 24/7 in the language they write in, takes bookings and sends reminders. Three plans from CHF 129 to CHF 297 per month, free demo and live in 48 hours. The company is based in Switzerland, in the Lucerne area, and the service is delivered remotely in Italian, English and German.
How much does a custom AI agent cost?
It depends on what it has to do. Simple automations — a Telegram bot that alerts you, two tools passing data to each other, an automatic reply — start at CHF 490 one-off and are ready within days. A complete AI agent, built on the industry and on the business's own data and connected to its calendar and management software, usually costs between CHF 1,500 and CHF 3,500 and goes live in 7 to 14 days. Anyone who prefers a ready-made system uses RicevAI, the AI receptionist on WhatsApp: from CHF 129 to CHF 297 per month depending on the plan, plus a one-off CHF 1,200 installation, live in 48 hours. The first analysis and the demo are free.
Ready-made platform or custom AI agent: which is better?
It depends on how standard the work is. A ready-made platform costs less and starts straight away, but it only answers the questions whoever wrote it thought of. A custom agent knows one business's services, timings and tone of voice, and connects to the calendar and software it already uses. EnrietaBiz does both: RicevAI is ready and live in 48 hours from CHF 129 to CHF 297 per month, while custom agents take 7 to 14 days. The agency's own advice is to start with the ready-made system and move to custom only when a need appears that the ready-made one does not cover.
Who installs n8n automations for businesses?
EnrietaBiz installs and maintains n8n automations for companies in Italy, Switzerland and Germany: it connects management software, email, WhatsApp, calendars and spreadsheets into flows that run on their own, without anyone opening a program. It is the same tool the agency trains people on. A custom automation goes live in 7 to 14 days, and the first analysis is free.
What is RicevAI?
RicevAI is EnrietaBiz's AI receptionist on WhatsApp. It answers customers 24/7 in the language they write in, takes bookings, sends reminders and reduces no-shows. It is built for businesses that lose calls while they are working: restaurants, hairdressers, beauty salons, medical practices, veterinary clinics, garages, hotels and gyms.
How much does an AI receptionist on WhatsApp cost?
RicevAI has three plans: Bookings at CHF 129 per month, Services at CHF 199 and Studio at CHF 297 (multiple locations, several operators, follow-up cycles). Installation is carried out by the EnrietaBiz team as a one-off: CHF 1,200. The demo is free and the system goes live in 48 hours.
Do I need technical skills to run AI in my business?
No. EnrietaBiz installs and configures everything, and the owner keeps working exactly as before: bookings arrive where they already arrived, on WhatsApp and in the calendar. There is no new software to learn and nobody in the company needs to manage it.
How long does it take to go live?
RicevAI is live within 48 hours of confirmation. The other solutions — GlobalLead Engine and ALMAIRA — take 7 to 14 days, because they are adapted to the industry and to the client's own data.
Who is Enrieta Fontana?
Enrieta Fontana is the founder of EnrietaBiz AI Agency. An entrepreneur for 13 years, she installs artificial intelligence systems and automation in businesses that want to grow without hiring. She works between Italy and Switzerland, in Italian, English and German.
Which countries and languages does EnrietaBiz work in?
EnrietaBiz works in Italy, Switzerland and Germany, in Italian, English and German. The company is based in Switzerland, in the Lucerne area, and services are delivered remotely: the client's business does not need to be near the agency.
How is RicevAI different from a chatbot?
A chatbot replies with preset text and stalls as soon as the question leaves the script. RicevAI understands what the customer writes, answers in their language, and above all finishes the job: it books the appointment in the calendar and sends the reminder. The owner receives bookings, not conversations to read.
Can the AI receptionist access my bank data or e-banking?
No. RicevAI is not connected to bank accounts, cards, e-banking or payment systems: it only knows what the owner gives it — services, prices, opening hours and the calendar. It cannot carry out transactions for anyone and never asks customers for payment details; if a customer sends them in the chat anyway, the conversation is handed over to the owner.
What happens to the data of customers who write to the receptionist?
It stays with the business. RicevAI only processes what a booking needs — name, contact and the requested appointment — and shows it in the owner's dashboard. The data is never sold or used for other purposes, it is handled according to the GDPR and the Swiss data protection act (nFADP), and it is deleted on request.
What if a customer writes something sensitive, for example about their health?
RicevAI recognises sensitive requests and does not handle them on its own: it alerts the owner and hands the conversation to a person. During installation, owner and agency define together the list of topics the AI must not touch — it is a rule configured in the system, not a promise.
What is GlobalLead Engine?
GlobalLead Engine is EnrietaBiz's client-finding engine: it finds target businesses by area and industry, identifies the right contact person and prepares personalised first-contact messages. It is the same tool the agency uses every day for its own client search in Italy and Switzerland.
What is ALMAIRA?
ALMAIRA is EnrietaBiz's personal AI assistant: it handles contacts, calendar and email on behalf of the business owner, with automatic daily routines. You talk to her the way you would write to a human assistant.
How can I try it before deciding?
You start with a free RicevAI demo configured for your industry: you write to the demo WhatsApp number and see what it would answer your own customers. To talk it through, write to info@enrietabiz.com or call +41 77 955 18 68.
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